VidBerry Support

If a generation fails, the credits it used are returned to your balance, and you can see the refund in Credit History. A generation that does not finish within a set time limit is marked as failed and refunded in the same way. In the Library, a failed result has a Retry button. If you cancel a generation yourself, credits are returned only when it had not started running yet. If a result failed and no refund appears in Credit History, email us with the approximate time of the generation and the style you chose.

VidBerry does not generate content that breaks the rules in the Terms of Service, and a request that does is stopped with the message that the content is not allowed. Try a different photo or a different prompt. Other causes of a failure are a poor connection while uploading and a temporary problem with the generation service; try again later. Portraits with good lighting and a clear face give the best results.

Video generation usually takes longer than photo generation, and some video styles take several minutes. You can leave the app while it works. Turn on Generation complete under Push notifications in Settings to be notified when a result is ready, or open Library to see its status.

Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, then VidBerry, and cancel there. Deleting the VidBerry app or deleting your VidBerry account does not cancel an Apple subscription. Cancellation takes effect at the end of the current billing period.

Open the VidBerry paywall, the screen where plans and credit packs are shown, and tap Restore purchases. Use the same Apple Account that made the purchase. If it was made with Ask to Buy, the credits arrive once it is approved.

Purchases are processed by Apple, and we cannot issue refunds ourselves. You can request one at reportaproblem.apple.com.

The photos you choose are sent to AI service providers only to create the result you asked for. Before your first generation the app asks for your consent and explains what is shared. We do not use your photos to train AI models. Your uploads and your results are stored in your account so the app can show them, and they are kept until you delete them or delete your account. See the Privacy Policy for the full details.

Open the result in Library and choose delete, then confirm. It is removed from your Library.

Open Settings in VidBerry and tap Delete account, then confirm. This permanently deletes your account, your credit history, your results and the photos you uploaded from our servers, and it cannot be undone. Credits you have not used are lost with the account. Cancel any active subscription in your Apple settings first. You can also ask us to delete your data by email at the address below.

Credits and results belong to your account. Sign in with the same Apple account you used before. If you used the app without signing in, your account may not be recoverable on a new device, so sign in with Apple to keep your progress. Then use Restore purchases on the paywall for any subscription.

You may not generate illegal, harmful or offensive content, create deepfake content meant to deceive or harm others, or violate someone else's rights. If a result breaks these rules, report it from the Library and we will review it. The full list is in the Terms of Service.

AI results vary, and a result may not look like what you expected. A different photo or style can give a better result. Credits are spent per generation, and the number needed is shown before you start. You need an internet connection to generate.